Help Ahead of your trip

You can make changes to your reservation by calling us on the numbers from Australia, United States, United Kingdom and New Zealand. Outside of these areas, you can direct any booking or flight changes etc. via email to info@gorentals.co.nz.

You’re one step closer to exploring NZ with us. When you come to collect your hire car at the office or the airport, you’ll need a valid driver’s licence and a credit or debit card for security. A credit card is mandatory if you have selected our Basic insurance option. It must have your name printed on it for verification and the card must be valid until the drop-off date.

If you’re picking up outside of our regular branch hours, we’ll send you a few things ahead of your hire. This will include instructions on what to do once you arrive at the airport. You’ll also be sent a damage check-sheet prior to your hire with instructions on what to do. We don’t offer after-hours pick-up at all of our locations so please give us a call to find out if this service is available.

You can request the shuttle through the GO Rentals App or by calling +64 9 974 1598

Seen something you like the look of? You’ll need to get in touch with us if you’d like to change the vehicle you’ve booked, as we’ll need to check availability and pricing on the requested vehicle you wish to upgrade to. You can reach us by calling us on the numbers from Australia, United States, United Kingdom & NZ. Outside of these areas you can contact us via email at info@gorentals.co.nz.

Of course you can - you can add another driver to your booking and we can add them to the Rental Agreement. Your additional drivers will need to meet minimum licence requirements and be able to present their own licence to be sighted by our team at any of our branches around the country before they can drive the vehicle.

At this time we do not offer hotel transfers for our Auckland City Branch. We also don't collect from Airbnb and residential properties. Please contact our Reservations Team if you wish to find out more about our shuttle services.

Pick-up and drop-off times can vary. Our award-winning rental process is nice and straightforward, so you’ll be on the road in no time. If you’ve yet to make your full payment and haven’t completed online check-in, please leave a few extra minutes to do this at our branch. You can check in online using the GO Fast link in your confirmation email to speed up the pick-up process as well. This is included in the confirmation email we’ve sent you of your booking. You may experience a delay if the presented documents are not suitable.

Change of plans? No problem! We’re always happy help you get to the places you love the most. We can help you change your pick-up and drop-off locations, we’ll need to first check vehicle availability at the time you contact us. You’ll need to contact us to change this by calling us on the numbers from Australia, United States, United Kingdom & NZ. Outside of these areas you can contact us via email at info@gorentals.co.nz. We will check availability and pricing on the requested vehicle for that branch accordingly. Please note, if the locations for pick-up and drop-off differ, you may be subject to a one-way relocation fee.

If your circumstances change and you need to cancel your booking our helpful team can look after you. You will be charged a 10% cancellation fee if you give us more than 24 hour's notice from the scheduled pick-up time. All cancellations within 24 hours of the scheduled pick-up time will incur 100% cancellation fee. If you have already made any payment towards the booking there will be a refund administration fee of 10% or $20, whichever is the higher.

Of course you can. You can make changes to your insurance option up until you pick up. Our team can take you through the different options available to you and the liability (excess) level for each option. If you’re arriving after hours, this needs to be added when you complete the online check-in prior to picking up the car.

Our Reservations team would love to take you through your insurance options. You can find our contact details on the homepage of our website.

To make for a super smooth rental process, we’ll need you to purchase pre-paid fuel at pick-up. Unfortunately, we can’t add this to your hire once you’re on the road.

To make sure your rental pick-up goes smoothly, we recommend using our online check-in service for your rental. If you're picking up your rental vehicle outside of our office hours, it's mandatory. But even if you're picking up during office hours, using online check-in for your rental is still a great way to speed things up. If you still prefer to check in with our friendly team at the counter, we are always happy to help.

No, our online check in will not save your details. But, if you download the GO app and complete your profile, your details will be saved in the app for all future bookings.

Yes, we still need you to check out the car, sign the waiver and hand over the keys. But this process will be a lot quicker if you have completed the online check in.