Canstar Blue
We’re 2023 winners and proud to be New Zealand’s favourite car rental company.
What is Canstar Blue?
Created in 2011, Canstar Blue is a consumer research organisation that looks to help consumers make better purchasing decisions.
Independent research is conducted annually, hundreds of thousands of consumer reviews have been collected for over 270 brands across 40 different categories. This year 666 kiwis who had rented a hire car in the past year were asked to rate their hire across a range of categories, to measure and track their customer satisfaction levels.
Hire Cars 2023
Most Satisfied Customers Award Winner
| Rated brands | Overall satisfaction | Value for money | Customer service | Availability of vehicle booked | Booking process | Transparency of cost and fees |
|---|---|---|---|---|---|---|
| GO Rentals |  | | | | | |
| Thrifty |  | |  | | | |
| Budget | | | | | | |
| Ezi Car Rental | | | | | | |
| Apex | | | | | | |
| Avis | | | | | | |
| Hertz | | | | | | |
| Ace | | | | | | |
| Jucy | | | | | | |
| Europcar | | | | | | |
We are proud to have won this award for the 4th time, as the only car rental company to achieve a perfect 5-star rating across all rating categories and a 5-star overall satisfaction rating.
We’re proud to be leading the pack in the car hire category, this is a great win for us, and are delighted to be recognised for providing world-class customer service, which all comes down to the dedication of our passionate staff.
Most importantly we’d like to thank our customers for choosing to GO with us!